Friday, September 16, 2011

THE IMPORTANCE OF PROBLEM SOLVING

Whether at clinics, via email or phone conversations, I often get the question "what are the attributes for being a successful coach?"  There are several in my opinion, most of them are obvious.  But one that is critically important is that you must be a problem solver.  Coaching is about solving problems. 

Not enough resources? Solve it.
Not enough post players or shooters? Solve it.
Lacking in facilities? Solve it.
Team chemistry problems? Solve it.

I'm not sure that there is not at least one minor problem per day in coaching -- but you have to solve it.  Solving problems to me begins with attitude.  Working for Coach Dale Brown I learned that we were not to use the word "problem" but we were to use the word "opportunity."  Coach Brown would tell us not to come in his office with a problem unless we were ready to offer a solution.  When people ask me what made Coach Brown so successful, again there are several reasons.  But one was he was a solution-oriented person when it came to problems.  He would amaze me with his attitude -- almost excited that a problem has arose because he loves the challenge of defeating it.

Here are some thoughts from Brian Tracy regarding problem solving:

Discussions With Other People
Your ability to communicate is the most important skill you can develop to get on to the fast track in your career. Perhaps the most important thing you do in business is to solve problems and make decisions, both by yourself and with other people. A major reason for meetings in the business organization is problem solving and decision making. The key to effective problem solving and decision making discussions, is for you to all go through the process systematically.

Clarify the Problem
Right at the beginning, you ask the question, "What exactly is the problem?" Clarity of definition will resolve 50% of the issues before they go any further

Think About the Future
When discussing a problem, be sure to focus on the future over the past. Ask the question, "Where do we go from here?" "What do we do from here?" "What are our options for the future?" Too many problem-solving discussions end up focusing all of the attention of all the people present on what happened in the past and who is to blame. The effective executive uses this type of communication to focus on where the company and the individuals are going, and what can happen in the future - the only part of the equation over which anyone has any control.

Focus On the Solution
A second element in effective problem solving communications, is for you to talk about the solutions instead of talking about the problems. It is for you to keep the attention of the individuals in the meeting focused on the possible solutions and what can be done rather than what has already happened.

The discussion of solutions is inherently positive, uplifting and has a tendency to release creativity amongst the group. A discussion of problems is inherently negative, de-motivating and tends to inhibit creativity. You can become a positive thinker simply by becoming a solution-oriented person rather than a problem-oriented person. If you get everyone in your organization thinking and talking in terms of solutions, you will be astonished at the quality and quantity of ideas that will emerge.

Putting These Ideas Into Action
First, take some time to be absolutely clear about the problem that is under discussion. Give some thought to what an ideal decision or solution would accomplish. Instead of focusing on the situation as it is, talk about the situation as you would like it to be.

Second, keep the conversation focused on solutions, on what can be done in the future. The more you think and talk about solutions, the more positive and creative everyone will be and the better ideas you will come up with.